Terms of service
These terms explain how we work and what rights and obligations you and we have when you hire an IASONIC service. Each project is specified in a written proposal; we recommend reading both documents before accepting. If anything is unclear, ask us at info@iasonic.com.
1. Who provides the service
The service is provided by Carlos Lafuente Chryssopulos, a natural person, under the trade name IASONIC and the details shown in the legal notice. The service is provided through an entrepreneur account (ettevõtluskonto) in Estonia and is taxed under the Estonian law on simplified taxation of business income. If you contract for a company or entity resident in Estonia, please note that this information may have tax implications for you as the payer.
2. Services and proposal
These terms apply to all our services:
- consulting and process audits (AI Readiness & Process Audit);
- digital employees and AI agents;
- automations and integrations with your systems;
- custom solutions;
- design and development of websites and digital experiences;
- support, monitoring and continuous improvement, when contracted.
The scope, deliverables, exclusions, price, payment method, timeline, acceptance criteria and what we need from you are set out in the written proposal for each project (the “proposal”). If the proposal and these terms differ, the proposal prevails, except where the law does not allow changes to the detriment of a consumer.
3. Business client or consumer
Our services are designed mainly for companies and professionals. You are a business client if you contract for your business or professional activity, and a consumer if you contract for purposes outside it. We will state this in the proposal. Some rules (withdrawal, legal guarantees, courts) are different for consumers, and these terms never limit the rights granted to them by applicable law.
4. Free assessment, website check and estimates
The operational AI assessment, the assessment session, the automatic website check and the savings calculator are free and carry no obligation to contract.
- Their conclusions and figures are indicative: they depend on the information you provide and are not a promise of savings, sales or results.
- They do not constitute legal, tax or financial advice.
- If you do not contract, nothing is charged or invoiced afterwards.
5. Acceptance and start of work
The contract is concluded when you expressly accept the proposal in writing (email or WhatsApp). Work begins after your written acceptance and, if the proposal provides for it, the first payment. We will send you a confirmation of the contract with these terms on a durable medium (for example, an email with the PDF or the link).
6. Price, taxes and payments
- Price: the one stated in the proposal, in US dollars (US$) unless another currency is indicated. It may be a fixed price, milestone payments or a recurring fee for ongoing services (support, monitoring or operation).
- Payment schedule: as set out in the proposal. We send you the details of each payment separately. There are only recurring charges if the proposal expressly includes an ongoing service, with its amount, frequency and how to cancel it.
- Third-party costs: the third-party services the solution needs (AI model usage, WhatsApp Business conversations, software licences, hosting, domains…) are not included unless the proposal says otherwise. They are contracted in your name and you pay the provider directly, or we pass them on to you at cost, as the proposal indicates. Their prices are set by each provider and may change.
- Payment methods: bank transfer to the account stated in the proposal. If the proposal also offers card payment, it will be made through a link to the external payment page of a specialised provider; neither this website nor we collect card numbers or security codes.
- Taxes: no VAT is added, because the service is taxed under the simplified regime of the Estonian entrepreneur account, which does not allow VAT registration. If any tax or withholding might apply in your country because of your situation, we will tell you in the proposal before you accept.
- Any fees your bank or payment method charges for the transfer or currency exchange depend on your provider. We send you a receipt for every payment received.
7. What we need from you
- A contact person with decision-making authority, accurate information about your processes and timely answers.
- The necessary access to your systems, with permissions limited to what the project requires. The accounts, phone numbers, WhatsApp Business accounts and licences used by the solution must be in your name: they are yours.
- That you hold the rights to the materials you give us and a valid legal basis for the personal data the solution will process (for example, your contacts' consent to receive messages).
- That you review and approve the messages, scripts, rules and answers the agents will use, and that you comply with the regulations of your sector.
8. Timeline and delays
The timeline is agreed in writing in each proposal, taking into account when we receive your access, materials and answers. If these are delayed, the timeline is extended accordingly. If the delay is ours, we will let you know and agree a new date; if it is significant, you can cancel under section 13. If the project is stalled for lack of response for more than 30 days, we will notify you in writing before pausing it.
9. Changes in scope
New features, integrations, channels, processes or adjustments beyond what was agreed are quoted in writing before being carried out and are only done if you accept them.
10. Testing, acceptance and go-live
Before launching a solution, we test it with you against the acceptance criteria in the proposal. If you find errors before approving it, we fix them free of charge within the agreed scope. Go-live happens when you approve it and, if the proposal provides for it, after the corresponding payment. On completion we hand over the documentation and access stated in the proposal.
11. Responsible use of artificial intelligence
- AI can make mistakes. Its answers are generated probabilistically. That is why we design every solution with limits: rules defined with you, minimum permissions, activity logs and handover to a person when the AI is not certain, when the contact asks for it or on the topics we agree. Important or irreversible decisions are always made by your team.
- Transparency. Agents introduce themselves as your company's virtual assistants and are not configured to pass themselves off as people. If a law requires disclosing that someone is interacting with an AI, that a call is being recorded or other matters, the solution will include it, and you are responsible for keeping that information on your channels.
- Messages and calls. Proactive messages and calls are only directed at contacts with a valid legal basis and respect each channel's policies (for example, approved templates and opt-outs on WhatsApp Business). We do not use unofficial tools that automate personal WhatsApp accounts.
- Excluded uses. We do not implement solutions for unlawful, deceptive or discriminatory purposes, or for automated decisions with legal or similarly significant effects on people (for example, granting credit or selecting staff), unless there is a written agreement including the safeguards required by law.
- AI and channel providers. The solution depends on third-party services (agent platforms, AI models, messaging, telephony, automation) with their own terms. If their models, prices or policies change, or they suffer an outage, we will let you know and propose a reasonable adaptation; we are not liable for failures of those services.
12. Support, monitoring and bug fixing
For 30 days after go-live, or the longer period stated in the proposal, we fix free of charge any malfunctions in what we have developed. This does not cover changes of scope, new features or failures caused by third parties or by changes made by other people. Subsequent monitoring, optimisation and support are only provided if contracted as an ongoing service, under the conditions of the proposal. This commitment is additional and does not reduce the legal rights you may have if the service does not conform to what was contracted.
13. Cancellation and refunds
You can cancel a project at any time by notifying us in writing:
- Before accepting the proposal there is nothing to cancel or pay.
- After a payment and before work begins, we refund 100% of what you paid.
- Once work has started, you only pay the value of the work done up to the notice, plus any third-party costs already committed on your behalf, and we refund the rest of what you paid. We will send you a justified breakdown.
- Ongoing services: you can cancel them with the notice period stated in the proposal (30 days if none is stated). Charges stop at the end of the notice period.
- If we are the ones unable to complete the project, we refund what you paid for the undelivered part.
Refunds are made using the same payment method, unless we agree otherwise, within a maximum of 14 days from cancellation. These rules do not limit the withdrawal rights in section 14 or other legal rights.
14. Consumers' right of withdrawal
If you are a consumer and European Union consumer protection rules apply to you, you may withdraw from the contract within 14 calendar days of its conclusion (acceptance of the proposal), without giving any reason. To do so, send us a clear statement by email to info@iasonic.com or by WhatsApp; you may use the model below if you wish. It is enough to send it before the period ends.
- We will refund all payments received within a maximum of 14 days from receiving your decision, using the same payment method and at no cost to you.
- If you expressly asked us to start work during the withdrawal period and then withdraw, you will only have to pay an amount proportional to what was done until you told us of your decision.
- Paying for or ordering personalised work does not in itself remove your right of withdrawal. You only lose it if the service has been fully performed, after you gave your prior express consent to start and acknowledged that you would lose the right once it was fully performed. If so, we will ask you for this separately and expressly in the proposal.
The contract is concluded by email or WhatsApp, not through an order form on this website. If it ever becomes possible to contract directly on the website, we will add the online withdrawal function required by European rules. If you reside outside the European Union, you keep the cancellation or cooling-off rights granted by the mandatory rules of your country.
Model withdrawal form (only if you wish to withdraw):
For the attention of Carlos Lafuente Chryssopulos (IASONIC), Narva mnt 9, Tallinn, Estonia, info@iasonic.com:
I hereby give notice that I withdraw from the contract for the provision of the following service: [service].
Date the proposal was accepted: [date].
Consumer's name: [name]. Address or email: [contact details].
Date: [date].
15. Intellectual property
- What is yours: your data, your materials, your accounts and your business information remain yours at all times.
- What is created for you: once you have paid the full price, we grant you the rights of use, reproduction, modification and publication needed to use, without time limit, the deliverables created specifically for you (for example, reports, content, designs, configurations and the code the proposal identifies as exclusive).
- What we reuse: our methodologies, templates, components, workflows, instructions (prompts) and tools used across projects remain ours. We grant you a non-exclusive licence to use them as part of your solution; the proposal will state whether that licence is permanent or tied to an ongoing service. We may keep using them in other projects, never including your confidential information.
- Third-party components: AI models, platforms, templates, fonts, images, open-source code and plug-ins are governed by their own licences and terms. We cannot grant you rights those licences do not allow.
- AI-generated content: may not be eligible for exclusive protection and is used in accordance with the terms of the tool used.
- Until the corresponding price has been paid, you may not put into production or commercially use deliverables pending payment.
- We will only mention your company or project as a reference if you give us written permission.
16. Confidentiality and data protection
We treat your company's information, processes and access as confidential, use it only for the project and do not share it except with the necessary providers, who are subject to equivalent obligations. If you need it, we sign a non-disclosure agreement before starting. When the solution processes personal data of your customers or contacts on your behalf, we act as a data processor and sign the data processing agreement (Art. 28 GDPR) beforehand, with the list of providers involved. You are the controller of that data: responsible for having a legal basis, informing your contacts and not including sensitive data unless we agree on it with the necessary safeguards. How we handle your own data is explained in the privacy policy.
17. Liability
We are responsible for providing the service with professional diligence and as contracted. We do not guarantee specific commercial results (sales, savings or return): estimates are indicative and also depend on your operation and your market. We are not liable for failures of third-party services we do not control or for decisions you make based on AI outputs. For business clients, our total liability for a project is limited to the amount paid for it (for ongoing services, to the amount paid in the last 12 months), except in cases of wilful misconduct or gross negligence, or where the law does not allow it to be limited. For consumers, this limitation only applies to the extent permitted by law and never reduces their legal rights. You are responsible for the content and data you give us, the rules and messages you approve and the use you make of the solution.
18. Complaints
If something goes wrong, write to us at info@iasonic.com explaining the problem. We will reply within a maximum of 15 days with a solution or an explanation.
19. Governing law and dispute resolution
These terms are governed by the law of Estonia (European Union).
- Business clients: disputes are submitted to the courts of Tallinn (Estonia), unless we agree otherwise in writing.
- Consumers: the choice of Estonian law does not deprive you of the protection of the mandatory rules of your country of habitual residence where the law so provides. You may bring claims before the courts and consumer bodies that correspond to you under those rules. If you reside in the European Union, you may also turn to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon), which operates within the Consumer Protection and Technical Regulatory Authority (TTJA), or to the European Consumer Centre in your country.
20. Changes to these terms
We may update these terms for new projects. Each contract is governed by the version in force when you accepted the proposal; we send it to you together with the confirmation. For ongoing services, we will notify you at least 30 days in advance of any change that affects you, and you may cancel them before it applies.